Returns & Exchanges
Serge DeNimes offers a 14-day return window from the date of delivery for all unworn jewelry and apparel in original packaging. We strive to make the process as seamless as possible to ensure you find the perfect piece for your collection.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original Serge DeNimes pouches and boxes, ensuring all protective packaging is included to prevent damage during transit.
Label and Post
Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized courier location.
Refund Processing
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing